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Citizen Charter

Citizen Charter: 

SL

Provided service / work name

Related Rules

Time limit for providing services

Service provider / implementer

1

Implement the district's family planning program

Ongoing activities

Monthly and yearly

Deputy Director (FP) / Assistant Director (CC) /

Assistant Director (FP) / Medical Officer (CC)

2

Implement the mother and child program of the district

Based on the scheduled program

Ongoing activities

3

Ensure regular and special arrangements for the special process of Upazila level

Ongoing activities

Implementation of a special program for at least two days in every upazila

4

Mother and child welfare center reproductive health - Emergency Maternity Services, child friendly, female friendly and supervising the implementation of the service activities of teenage girls

Ongoing activities

Every workday,

Emergency maternity services

(24 hours)

5

Ensure the implementation of the activities of the MCH-AFP unit of upazila health system through Upazila officials and employees.

Ongoing activities

Every Working day

6

Ensure the union level of family planning & MCH  activities by field staff

According to the preliminary projection

Every Working day

7

Ensure satellite clinic arrangement for providing ward / village level services by union level workers

Community clinic (if any) / at the scheduled home

Each union has two weeks a week

Family Welfare Visitor / Family Welfare Assistant

8

Ensure the motivation of the family planning system with the distribution of family welfare assistants' home inspections

Based on the scheduled program

About 20-22 days per month in individual units

Upazila Family Planning Officer / Family Planning Inspector

9

Family Welfare Assistants who have received training in C, S, B, A, are required to provide family planning services at the unit level as well as to ensure delivery of pregnant mother.

According to the CSBA Training Manual

Every Working day

According to the CSBA Training Manual, the SBA trained family welfare assistant

10

Family planning and co-operation and supervision of involvement of non-governmental organizations engaged in maternal and child health programs.

Program based

In order to renew, send the recommendation to the Directorate after completing the necessary work within a month

Upazila Family Planning Officer / Medical Officer (MCH-FP)

11

To ensure participation of the family planning departmental staff members on special days (NID) including regular Extended Immunization Program (EPI) Program

According to the National Program

According to the area of ​​work, 1 to 2 days per week and special NID

Family welfare assistant

12

Ensure delivery of various tools including DDs kit (medicines) and birth control material at Upazila and level at all services centers including satellite clinic.

According to the supply policy

Based on the needs of the service center

Family Welfare Visitor

13

Implementation, recruitment and transfer of manpower in district, upazila and lower level and recommendation in the necessary fields

According to the national policy

Organizing a replacement committee meeting in the month

Deputy Director (FP) / Assistant Director (CC) /

Assistant Director (FP)

14

Ensuring and strengthening the monitoring and monitoring of the district's family planning, implementation of mother and child health and reproductive health activities.

Program based

According to District Monthly Travel Program (8-12 days per month)

Deputy Director (FP) / Assistant Director (CC) /

Assistant Director (FP)

15

To investigate irregularities or any other allegation in providing services to the people of the district

Ongoing activities

In a week

Deputy Director (FP) / Assistant Director (CC) /

Assistant Director (FP)

16

To implement other activities related to the guidelines and policies of the Department of Family Planning, Ministry of Health and Family Welfare.

Ongoing activities

Regular / running

Deputy Director (FP) / Assistant Director (CC) /

Assistant Director (FP)

17

If there is any responsibility to organize the District Family Planning Committee meeting, implement it

Ongoing activities

Once a month

Deputy Director (FP)

18

Coordinated family planning departmental officers and NGOs and representatives of the district coordinates are organized every month

Ongoing activities

Once a month

Deputy Director (FP)

19

Each officer checks the ways of at least 20 and 10 couples each month & Send Report By 20th of every month,

Program based

Monthly Activities

District and Upazila level officers

20

Monthly report of Family Planning, Mother and Child Health Program, to the Department of Family Planning

Ongoing activities

By 10th of every month

District Family Planning Office

21

Granting leave for district, upazila and union level employees

Ongoing activities

Seven days after the application found.

Deputy Director (FP)

22

PRL, pension application of different employees

Ongoing activities

Seven days after the application found.

Deputy Director (FP)

23

Advance the application of any officer and employee along with department and department

Ongoing activities

Seven days after the application found.

Deputy Director (FP)